All of our engineers are manufacturer trained and certified on the products they install - in addition to years of experience. At present we hold certification on the following systems : Siemens Hipath, Avaya Index, Panasonic KXT/KXTD/KXTDA/KXTA/A/DBS/SDBS, Samsung DCS, Mitel 3300 C/CTX, Swan Callview, Oak Advance Voicemail. In addition we have an excellent grounding in IP technologies and wide experience in a wide range of VOIP solutions. Our current training schedule aims to add the full Mitel 3300 range to our portfolio by July 2007.

Customer handling can be the most important aspect of a good telephone system installation. Our engineers are trained to ask the customer all the right questions, and keep them informed of progress during the installation. Customers are advised of the best way to have their systems programmed to suit the nature of their business. System programming databases are passed onto the dealer once the installation is complete, so you will always have a backup in case of emergency.

Our engineers often attend pre-installation and pre-sales technical meetings along with the dealer, in order to assist the dealer in identifying the technical requirements and implications of an installation. In this era of VOIP convergence this kind of assistance can be vital, our dealers find the benefits of having a skilled knowledgeable engineer at their side during these initial project stages is invaluable. At all times our engineers represent themselves as members of your own staff unless instructed otherwise.

We recognise the need for adds, moves, and changes after the initial install and we are able to offer a wide range of services to meet these needs. We offer a full and fast response to remote reprogramming requests and will discuss the required changes with the customer on your behalf where required.